LMPay is the native Lawmatics payment solution. Use it to collect payments such as consultation fees, retainers, etc. This payment solution differs from our full Time & Billing solution, which you can learn about here. The Time & Billing feature is necessary if you would like to track time and expenses, as well as automate payment invoices.
As of September 24, 2024, all firms registering for LMPay are enrolled in Version 2. LMPay Version 2 includes an updated payment-processing platform, improved reporting, simplified surcharge accounting, and additional refund functionality.
Registering for LMPay Version 2
To get started with the registration, go to your settings page and select LMPay from the left sidebar menu and select the "Register Firm" button.
A layer will slide out from the right to submit the LMPay application. Fill out each of the necessary steps at your convenience.
Once your application has been submitted, you’ll be able to track its status directly on the same page you started the registration on! Application approval typically takes 24-48 hours.
As part of the underwriting process, our payment processing partner, Confido, may reach out to your firm to verify business information. This is a standard requirement and helps ensure fast, secure approval.
Important: If a Trust Account is needed after the original application is approved, the firm must provide us with a voided check and a signed bank letter.
Processing Fees & Supported Card Types
LMPay Version 2 requires no additional monthly fee or subscription. The following processing fees apply to transactions:
ACH: 0.5%
Non-AMEX Cards: 2.95%
AMEX Cards: 3.25%
Processing fee statements are available on the 1st of each month. The corresponding fees are generally debited from the firm’s operating account on the 2nd or 3rd, though the debit may be delayed by a weekend or holiday.
LMPay Version 2 supports the following card types:
Mastercard
Visa
American Express
Discover
JCB
Diners Club
Surcharge Accounting
When surcharging is enabled, surcharge amounts paid by clients are withheld and automatically applied toward the firm’s monthly processing fee statement.
Previously, surcharge funds were deposited into the firm’s operating account and collected again during monthly billing. With the updated process, those funds are applied directly to the statement, reducing the amount debited from the firm’s operating account.
Transaction and Funding Information
This section covers the key details on transaction processing times, refund availability, and dispute handling for LMPay Version 2.
Funding Timelines
Credit Card Transactions: Typically funded within 2 business days.
Standard ACH Transactions: Deposited within 3–5 business days.
Refunds
Credit and Debit Card Refunds: Processed and available within 2 business days.
ACH Refunds: Available within 3–5 business days.
Trust Payment Refunds: Refunds for payments originally deposited into a trust account can be debited directly from the trust account. Processing fees will not be debited from trust.
Automated Debits, Returns, and Chargebacks
LMPay manages the following account activity on behalf of firms:
Processing Fees: Statements are available on the 1st of each month, with fees generally debited from the operating account on the 2nd or 3rd.
Firm-Issued Refunds: Refunds are processed through LMPay. Refunds associated with trust payments can be pulled directly from the trust account while processing fees remain protected from trust debits.
Chargebacks: Payments disputed by clients are subject to a $25 chargeback fee, which is debited from the operating account.
ACH Returns: If an ACH payment is provisionally credited to the firm but later fails on the client’s end, the payment amount is debited from the firm’s account.
Statements and Reporting
Current Statement Activity: Firms can view processing fees as they accrue throughout the month.
Transaction-Level Fees: The processing cost associated with each transaction is available individually. For transactions where the client paid a surcharge, the fee owed by the firm may display as $0.00.
Deposit Reports: Deposit Reports are transaction-based and show the transactions included in each deposit batch.
Serving Limitations
International Serving Limitations
Location Requirement: Merchants must have a physical location in the United States, Canada, or U.S.-based territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands) for application approval.
Payment Collection: Merchants can collect credit card payments globally if processed via one of the accepted card brands listed above.
ACH Transactions: Only accepted for U.S.-based banks with U.S. routing numbers.
Practice Area Serving Limitations
Firms primarily serving the cannabis industry or cannabis-related clients are excluded (in both the U.S. and Canada).
Immigration consultants not owned by a licensed attorney are excluded in Canada.
LMPay Version 1
LMPay Version 1 provides a similar payment processing solution to Version 2, but with a different fee structure. ACH payments are still free, but there are variations in the transaction fees for debit and credit card payments. You can find the detailed fee information for Version 1 below:
Non-AMEX: 2.95% + 10 cents
AMEX: 3.45% + 10 cents
Important: All customers currently using LMPay Version 1 will eventually be migrated to Version 2 to ensure access to the latest features and fee structure.