The pipeline is a great tool to keep track of the progress of your matters in Lawmatics. You can have a pipeline for any of your firm’s processes, including intake, case management, or a flow specific to a certain practice area. The pipeline gives you an at-a-glance view of the steps in this process, and where your matters fall on those steps.
To create a pipeline you’ll go to the settings gear in the top right of any Lawmatics page, and then select Pipeline Settings on the left. This is where you can build and edit any of your pipelines.
When you create a new pipeline, you will give the pipeline a name, and you have the option to enter a description.
You will also need to select which matter status(es) you want to be shown on the pipeline. This will decide what status of matters will automatically be displayed when you view the pipeline. If you are building one to be used for intake, you will want to use PNC as the status. If you are building a pipeline for case management, use hired. You could also make one catch-all pipeline and set it to show multiple statuses.
Lastly, you will also see the toggle for “Intake Pipeline?”. Selecting yes will show the total value of matters in each pipeline stage as well an expected value prediction.
Once you have created the pipeline itself, you will then add the stages for that pipeline. Keep in mind when creating your pipeline stages that you can trigger automations when a matter enters a certain stage, or you can also move a matter to a given stage via automation. You can also move matters between pipelines via automation.
To give an example of when you would assign a pipeline stage automatically, you may have a stage for “Consult Scheduled”. You can use an automation to move a matter into this stage immediately when a consultation is booked.
You’ll want to be precise with your stage names to avoid any confusion that could be caused by ambiguous stage names. If your stage is called “Initial Consultation”, you will be left wondering “has this matter scheduled their consultation?” or “has the consultation already happened?”.
After you have finished adding in your stages, you can view your pipeline by going to CRM -> Pipeline.
In the top left, you will see the name of the pipeline. Once you have created more than one pipeline, you can switch between pipelines by clicking the small arrow next to the word Intake above.
On the right, you’ll notice that you have the option to show the “No Stage” column. This column will contain matters that don’t have any stage assigned yet.
You also have the option to “Show All Matters”. Selecting this button will override the Status(es) that you have chosen for this pipeline and show all matters at their respective stages, regardless of status.
If you want to manually move a matter from one pipeline to another, you can do so from that matter’s profile page. Under the matter’s name, you will see a box showing what stage they are currently in. When you click on this drop down you’ll see all of your pipelines and stages, and you can select whichever stage you want to move the matter to.