Two-Way Text Messaging
Texting can be a great way to keep in touch with your clients. With Lawmatics' two-way texting solution you can easily send one-off personalized messages to any of your matters, and manage any on-going text message threads.
Your Lawmatics account includes basic automated text message features by default, but the two-way texting feature does need to be added on to your account with an additional charge. If you would like to add two-way text onto your account, email us at firstname.lastname@example.org.
When you sign up for two-way texting you will see a button labeled SMS Chat added to each of your matters.
Click this button to open up the texting history with this particular matter. You can also send a message by typing it in the box at the bottom of the image below, and click Send Message.
If you are using the two-way texting feature, it is often still useful to send texts via automation when applicable. Any texts sent from an automation will also show up in the chat window shown above, so that you can view the full communication history.
Your text recipients can opt out of text messaging from your firm at any time by simply replying STOP. If they change their mind, they can resume text communication once more by texting START in the same text thread.
We still suggest turning on your notifications, in settings > notification settings, for SMS Received, so that you will receive a notification when a matter replies to one of your texts. The notification email will contain a link to their matter, making it easy to click that link, and come right to the SMS Chat for that matter and send them a reply.
How do I activate the two-way text add on for my account?
Email our support team at email@example.com and let us know that you would like to use the two-way texting feature.
What phone number will my text messages be sent from?
The system uses a randomly generated phone number, with an area code of your choosing, for all of your firm's text messages. This phone number stays the same with each text message, making it easy for a client to save that phone number into their contacts.
Will I be notified if someone unsubscribes from my text messages?
No, you will not be notified. If you wish to see a list of anyone who has unsubscribed from your text messages, you can email us at firstname.lastname@example.org and a list will be provided.