Here at Lawmatics, we are ready and eager to help you succeed. Use this information as a guide for when to lean on your Account Manager and when to contact our Support Team. Happy automating!

When to contact your Account Manager

Strategy and Goal Setting

Helping you achieve your goals.

Best Practices and Recommendations

Tailored to your needs, goals, and based on our knowledge and expertise.

Your Contract and Renewal Info

Your current subscription term information, and payment terms.

Customized Training for Your Team

Live training session(s) to ensure a smooth rollout.

Feature Add-Ons & Professional Services

Skyrocket success with an add-on feature, account upgrade, or Professional Services package.

Not sure where to go or what to do?

Your Account Manager is ready to assist and point you in the right direction!

When to contact Support

Email: [email protected]

Product Feature Questions

What does this button do?

Basic Guidance on Features

How do I create a report?
Why didn’t this automation trigger as expected?
Why did this email send?

Ideas for Product Functionality

Here’s a feature enhancement for you to consider!

Documentation Questions and Requests

Is there a Knowledge Base article for this feature? I’d like to learn more about it.

Native Integration Sync Questions

Do you integrate with XYZ?
Why didn’t my matter sync to case management?

API Troubleshooting

Can you help me understand why this API call is failing?

Tips for Submitting Support Tickets

Our goal is to provide you with a response and a resolution as quickly and thoroughly as possible. Help us do so by including these aspects in your Support Ticket email:

Exact contact or matter names that are affected
URLs for specific configurations (automations, forms, documents, etc.)
Screenshots or videos of the feature/situation

My Settings & Email Signature

Custom Form Type - Matter vs. Contact

Matter Vs. Contact Type Automations