Merlin AI features are billed using AI Outcomes. Your firm purchases a monthly allowance of AI Outcomes, which is shared across the Merlin suite, including Merlin Qualify, Merlin Engage, and future Merlin AI agents.
An AI Outcome is generated when a Merlin AI agent successfully completes a billable task. Because Merlin agents can work together across the same lead journey, a single lead may generate more than one AI Outcome.
AI Outcome Plans
Choose the monthly AI Outcome plan that best fits your expected usage.
Tier | AI Outcomes / Month | Monthly Price | Price per Outcome | Overage Rate |
1 | 50 | $149 | $2.98 | $3.25 |
2 | 100 | $249 | $2.49 | $2.75 |
3 | 200 | $399 | $2.00 | $2.25 |
4 | 500 | $749 | $1.50 | $1.75 |
5 | 1,000 | $999 | $1.00 | $1.25 |
6 | 2,000 | $1,999 | $1.00 | $1.25 |
Need more than 2,000 AI Outcomes each month? Contact us to discuss enterprise pricing.
Overage Charges
If you exceed your included AI Outcomes during a billing cycle, overage charges will apply on your next billing date based on your plan's overage rate.
When Does It Make Sense to Upgrade?
Each plan has a point where upgrading becomes less expensive than paying overages.
Current Plan | Consider Upgrading Above |
50 Outcomes | 81 Outcomes |
100 Outcomes | 155 Outcomes |
200 Outcomes | 356 Outcomes |
500 Outcomes | 643 Outcomes |
1,000 Outcomes | 1,800 Outcomes |
Existing Qualify Customers
If you're currently using AI Credits with Merlin Qualify, your plan will automatically transition to AI Outcomes starting September 8, 2026.
1 AI Credit becomes 1 AI Outcome.
Your Qualify experience remains essentially the same.
No action is required.
How AI Outcomes Work Together
The examples below show how AI Outcomes are counted when multiple Merlin agents contribute to the same lead journey.
If... | Outcomes | Why |
A Collect & Qualify agent reaches a medium- or high-confidence result, and a booking happens while that agent’s session is still active, regardless of how the lead books | Qualify + Collect & Qualify + Booking (3) | The booking is attributed to the active Collect & Qualify session |
A Collect & Qualify agent reaches a medium- or high-confidence result, but the lead never books | Qualify + Collect & Qualify (2) | The agent reached a medium- or high-confidence result, but no Booking outcome was generated. |
A Collect & Qualify agent returns a low-confidence result, but the lead is still handed to a Booking agent and books
| Qualify + Booking (2) | The low-confidence result does not generate a Collect & Qualify outcome. Only the Qualify and Booking outcomes are counted, for a total of two. |
A lead books through an automated link with no active Collect & Qualify or Booking agent session involved | 0 | The booking is not attributable to an active Collect & Qualify or Booking agent session. |
FAQs
How can I upgrade my plan?
Contact your Account Manager or Lawmatics Support.
Do unused AI Outcomes roll over?
No. Unused AI Outcomes do not roll over to the next billing cycle.
What happens if I exceed my included AI Outcomes?
Additional AI Outcomes are billed at your plan's overage rate.
Where can I see my AI Outcome usage?
You can track your included AI Outcomes, usage, and overages from the Billing page in Lawmatics.